Bentley

I’ve been with Acturis for about two and a half years now. When I first joined, I was hired as a Technical Support Analyst on the help desk. What drew me to the company was the chance to build relationships with the same people over time. I didn’t want a role where I’d constantly interact with new faces—I wanted something where I could really connect and make a difference for people.

I had just completed an intensive IT course and was looking for a role that allowed me to help others and hopefully make their day a little better whenever I could. That’s what attracted me to Acturis.

Growing My Career

Today, I’m a Senior Technical Support Analyst and lead a sub-unit of six team members. It’s been an upward trajectory, which is great because I get bored if I’m not learning new things or solving new problems.

One of the best parts of working here is that whenever I’ve said, “Hey, I want to make this better,” I’ve been given the opportunity to do so. I’ve improved several areas of the help desk and eventually stepped into a leadership role.

What Helped Me Grow

Personally, I’m enthusiastic and proactive—I don’t wait for someone to tell me what to do. I look for things I can improve. But Acturis has played a huge role in my growth too. My manager and senior leadership have always supported me, helping me find time, resources, and the right contacts to make things happen.

Working on projects has also allowed me to collaborate with teams in the UK and other verticals, which helped me build relationships and expand my knowledge. Each new challenge builds on the last, and that’s been key to my development.

What I Value Most About Acturis

The culture here is incredibly supportive and friendly. That goes beyond just work. I have a disability, and when I was job hunting, I was nervous about finding an employer that could accommodate me—especially since sometimes I can’t work on short notice.

I disclosed this during my interviews, and Acturis has supported me from day one. There’s no fear of losing my job if I’m sick. They check in on me, make sure I’m not pushing myself too hard, and encourage work-life balance.

That support extends to everyone, as long as people feel comfortable opening up. There’s also a lot of encouragement for growth, but it’s not just for the sake of growth—it’s because people genuinely enjoy what they do here.

How My Role Has Evolved

When I started, the team was much smaller, and the role wasn’t as structured. We didn’t have defined shifts for first-line support—it was more like everyone was always on.

Back then, my job was mainly handling tickets, chats, and phone calls once I was trained. Over time, I’ve become a mentor and taken on projects to improve processes. What I love is that it’s been very self-directed—if I’m interested in something and can show how it will help the team, I get all the support I need to make it happen.

Advice for Growing at Acturis

Speak up. If you want to take on something outside your role but don’t know where to start, ask. Find out what areas need help.

If there’s a part of your role you really enjoy, look at what others are doing and see what can be improved or what you can take on. Some people love building new structures, while others prefer maintaining and refining existing processes. Both are valuable, and there’s room for both here.

Feeling Fulfilled

I love my job. I get bored easily and have had very different careers before this—I was a line cook and worked in childcare. But this role offers so much opportunity. I haven’t even thought about changing teams because I’m happy where I am. I can see myself feeling challenged and fulfilled for many years to come.