Job description
About Acturis
Acturis is a leading software-as-a-service platform supporting the Canadian insurance market. Founded in 2000, Acturis has grown over the past 25 years to support more than 50,000 users across the UK, Canada, Ireland, France and Poland. Our cloud-based platform powers brokers, insurers and MGAs across personal, commercial and specialty lines, enabling efficient trading, data-driven decisions and seamless digital workflows. By working closely with our customers and partners, we continue to drive innovation across the insurance value chain. Acturis is supporting a growing community of Canadian brokers and insurers through a modern, digital-first trading platform. The Acturis Platform is part of the Acturis Group.
The Role
As a Technical Support Analyst, you’ll become part of a highly collaborative, growing team supporting Acturis’ expansion across the Canadian and French‑Canadian insurance markets. From day one, you’ll work closely with colleagues and clients to help them get the most out of a powerful, highly configurable insurance platform.
You’ll be trusted with meaningful responsibilities, including:
- Solving system user issues and responding to customer questions with clarity and accuracy
- Applying structured, logical problem‑solving to diagnose and resolve technical challenges
- Helping clients understand what’s possible within a complex, highly configurable system
- Identifying ideas for new functionality and improvements
- Visiting clients to learn how they use the Acturis system and where they can gain more value
- Contributing to testing activities for new releases
- Demonstrating application functionality and technical solutions to clients
- Taking ownership of early-stage projects and receiving structured feedback three times per year
Why join the Acturis team?
At the Acturis Canada Headquarters in Victoria, you’ll enjoy:
- A 15‑minute walk from downtown Victoria, with patio access and nearby fitness facilities
- Hybrid working – up to 3 days/week from home (full‑time in office during training period)
- Competitive salary with annual performance reviews
- 100% employer‑paid benefits and Group RRSP Matching after 3 months
- 20 paid vacation days (plus all BC statutory holidays)
- Eligibility for our bonus and share incentive programs
About you
Successful candidates tend to have the following attributes:
- Strong aptitude for technology and structured problem‑solving
- Ability to learn quickly and work effectively in a team environment
- Confidence communicating with clients
- Comfort with tools like Word, Outlook, and Excel, and willingness to learn new systems
- Well‑organized, logical, and enthusiastic about providing excellent customer service
- Confidence and willingness to take on responsibility
While not required, the following are always an asset:
- Background in Science, Math, or Engineering
- Experience in customer service (e.g., retail, hospitality, help desk, food service)
- Proficiency or fluency in French
Apply
We’d love to hear from you and see if your skills are a good fit for the team. Once you select Apply now, you will be redirected to our careers website where you can see more details about our open roles and what to expect from the recruitment process. We’re proud to be an equal opportunity employer and believe diverse teams drive innovation.
If you need accommodation during the recruitment process, please contact recruitment@acturis.ca.