Why would I want to change software systems?
Every new Acturis client is provided with a dedicated account manager from the ‘go live’ date through to the day-to-day use of the system. We see implementation as just the start of our partnership so your account manager will be your ongoing key contact at…
How much does it cost?
It really depends on what you want from the system. We are competitively priced and our modular approach means we will tailor our platform to your needs. But in general terms, there is the one-off cost of implementation, and then an ongoing service fee is…
How is the implementation process managed?
Putting any software system in place is a pretty complex process but our teams are set up to support and guide you throughout the process from concept to your go-live date.
What support do I get after implementation?
Every new Acturis client is provided with a dedicated account manager from the ‘go live’ date through to the day-to-day use of the system. We see implementation as just the start of our partnership so your account manager will be your ongoing key contact at…
How is the ongoing relationship managed?
Getting you live is only the start. Adapting to the system and making the most of it is just as important as the implementation. So once you are up and running, we will provide you with an account manager who will be on hand to…
How does training work?
While the Acturis system is designed to be intuitive and easy to use, we do insist upon a degree of training. Not because it is complicated, but because we want you to get the most out of the system. We have a dedicated training team…
Do I need to know a lot about IT in order to use Acturis?
We know our clients are business experts, not IT specialists, so we don’t expect you to have a deep knowledge of software systems – that’s what we’re here for. All we ask is that you engage with us to provide the technical business knowledge specific…
What are the expectations from me and my team?
It really differs from user to user, but in broad terms, we need to understand everything from your approach to sales and how your operations work, to what your compliance requirements are. Having said that, we don’t ask for any information that you won’t already…
What will the impact on my staff be?
There’s no denying that switching platforms or embedding one from scratch is a big move, but we have decades of experience doing this. We know where the pitfalls, the hurdles, and the pain points are, so we’re able to make it as painless as possible…